Terms & conditions

Welcome to What’s True Coaching (“we,” “our,” or “the Practice”), a coaching practice operated in Québec, Canada.

By accessing this website, purchasing services, enrolling in coaching, or using any content, materials, or resources provided through What’s True Coaching, you agree to the following Terms & Conditions.

If you do not agree with these Terms, please discontinue use of the website and services.

1. Eligibility

Services provided through What’s True Coaching are intended for individuals who are 18 years of age or older.

By using this website or participating in services, you confirm that you meet this requirement.

2. Nature of Services

What’s True Coaching provides educational and coaching-based support related to:

• emotional and psychological abuse recovery
• nervous system and trauma education
• self-awareness and pattern understanding
• regulation and self-support skill-building
• rebuilding clarity, stability, and self-trust

Services may include:
‍
• asynchronous written coaching
• educational materials
• PDFs and worksheets
• website content
• articles, newsletters, or online resources

All services and content are educational and informational in nature.

3. Coaching Is Not Therapy or Medical Care

What’s True Coaching does not provide psychotherapy, counseling, psychiatry, medical treatment, or crisis intervention services.

Participation in coaching does not establish a therapeutic, medical, or clinical relationship.

Services are not intended to:

• diagnose or treat mental health conditions
• provide emergency support
• replace therapy, psychiatric care, or medical treatment
• guarantee specific outcomes or recovery timelines

Clients remain responsible for their own decisions, well-being, and healthcare needs.

4. Crisis & Emergency Situations

This website and coaching services are not appropriate for emergency or crisis situations.

If you are experiencing:

• thoughts of self-harm or harm to others
• immediate danger
• severe emotional destabilization
• psychosis
• inability to maintain personal safety

please contact emergency services, a licensed healthcare provider, crisis support services, or other appropriate professional resources.

Emails, messages, contact form submissions, and other communications are not monitored continuously and should not be used for urgent or emergency support needs.

5. Website Content & Educational Information

All content shared through What’s True Coaching is provided for general educational and informational purposes only.

While reasonable effort is made to provide accurate and thoughtful information, no guarantees are made regarding:

• completeness
• accuracy
• applicability to individual situations
• results obtained from using the information

Use of this website and its content is entirely voluntary and at your own discretion.

6. Payments, Refunds & Coaching Policies

Coaching services are subject to separate onboarding agreements and policies provided prior to enrollment.

Participation in coaching services requires agreement to:

• the Coaching Agreement
• payment policies
• submission and scheduling policies
• refund and cancellation terms

Refunds, cancellations, pauses, scheduling adjustments, and participation expectations are governed by the agreements provided during onboarding.

7. Intellectual Property

All materials provided through What’s True Coaching remain the intellectual property of the Practice unless otherwise stated.

This includes, but is not limited to:

• PDFs
• worksheets
• frameworks
• written content
• educational materials
• website copy
• branding
• graphics
• downloadable resources

Materials are provided for personal use only.

You may not:
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• reproduce
• copy
• distribute
• modify
• resell
• republish
• publicly share
• commercially use

any content or materials without prior written permission.

8. Privacy

Reasonable efforts are made to protect personal information and maintain privacy.

However, no electronic communication or data storage system can be guaranteed to be completely secure.

Coaching services may use third-party platforms, including Practice Better and payment providers, which maintain their own privacy policies and terms of service.

Please refer to the Privacy Policy for additional information regarding data collection and use.

9. Right to Refuse or Discontinue Services

What’s True Coaching reserves the right to pause, refuse, or discontinue services when coaching is determined to be:

• outside the scope of practice
• inappropriate for the client’s current needs
• unsafe
• service boundaries are repeatedly violated
• the structure of the service is no longer a suitable fit

Additional details regarding participation expectations and service boundaries are outlined in the formal coaching agreement provided prior to enrollment.

10. Limitation of Liability

To the fullest extent permitted by applicable law, What’s True Coaching shall not be held liable for:

• personal decisions made by clients or website users
• indirect or consequential damages
• emotional distress arising from participation in coaching or use of educational materials
• interruptions to website or platform access
• third-party platform issues or failures

Participation in coaching and use of website materials are voluntary and undertaken at the user’s own discretion and responsibility.

11. Third-Party Links & Platforms

This website may reference or link to third-party platforms, services, or websites.

What’s True Coaching is not responsible for the content, policies, availability, or practices of third-party services.

Use of third-party platforms is subject to their own terms and policies.

12. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Québec and applicable Canadian laws.

13. Changes to These Terms

These Terms & Conditions may be updated periodically without prior notice.

The most current version will always be posted on this website with the updated revision date.

Continued use of the website or services after changes are posted constitutes acceptance of the revised Terms.

14. Contact

If you have questions regarding the Terms & Conditions, you may contact:

‍What’s True Coaching
‍Québec, Canada
Email: support@whatstrue.coach